Amazing help and very honest

Great service! Great sales team!

Juan García , excelente persona nos ayudó mucho en la compra de nuestro carro estamos contentos en su dedicación hacia nosotros

All around good service from our initial inquiry regarding a Highlander to closing the deal and driving away with our new car.

efficient and timely.

Service to expensive

Quick and easy

Very friendly and professional. I sat and waited and received updates by text in a very timely manner. Thanks so much for a pleasant experience.

I tried speaking to your service advisor for a whole 30 minutes. Spoke to the receptionist and they transferred me to the service advisor department multiple times. Whoever was on the other line was so lazy they transferreed me to "Riverhead of Mazda". Called again and the dude straight up declined my call. What an absolute lazy fool. This occured at 12/2/24 at 4:13 PM.

Profesional personal

Great service good communication.

y’all i told these people that one of my seat belts ain’t working in my car since last year and they still haven’t fixed it. its ridiculous. they provide such terrible service. i’ve had friends of mine also tell me the same. i hate coming here every time. i feel like they are wasting my time. if i could give zero stars i would.

My husband & I had to purchase a new vehicle after being in an accident & we had the easiest & most stress free time with Toyota of Riverhead! Our salesman Kerry explained everything and made the process a breeze. The sales manager Chris was also fantastic! Can’t recommend enough.

This is an excellent dealership.

Bought my 2021 rav4 from Brendan, happy with purchase, service

Easy to work with and no pressure. I worked with Craig Cohen who was easy going and informative. He assisted me in making the best choice based on my need. Stacy in finance made the experience smooth and anxiety free. Thank you Riverhead Toyota.

I love the service at Riverhead Toyota. This is our third car from Riverhead Toyota. Charles is by far our favorite but all others are also courteous and friendly.

I went there knowing what I wanted. Thanks to Craig and Chris I got exactly what I wanted without any games. Financing was easy overall super experience.

Great experience Marshall was great

My wife and I met with Chris the sales manager and couldn’t be happier with the entire process. Chris took the time to work the best possible figures that worked with our budget. We wanted a particular color and Chris told us he would find it and he did in half the original time. I would recommend anyone looking for a Toyota to visit Riverhead.

Amazing place. Definitely get your car here Ask for Kerry! He’s the go to guy!

We just bought a used Toyota Sienna at Riverhead Toyota. It was (surprisingly) a great experience. Ali the salesperson was professional, helpful, and a pleasure to deal with. Best of all, there was no heavy sales push and I felt like we got a reasonable deal. As a long time Toyota owner, I highly recommend both the Sienna and Riverhead Toyota.

I had a great experience at Riverhead Toyota. It was my first time bringing my car there for maintenance and services. I would recommend them.

Phenomenal experience - the customer service from the sales team is what keeps me coming back for leases - this is our 4th time now. The winning combination of Camille, Ian, and Kerry were the epitome of customer service. Not only did the text service help me correspond with them at times convenient for me, they were able to organize a time for me to come in to see exactly the model I wanted, agree a price, and fill out all the paperwork. When I arrived I was there for 45 minutes before driving away with my new lease. BUT THAT'S NOT THE BEST PART! Kerry, the salesman, came in the Monday before Christmas ON HIS DAY OFF, as that's the only day I could come in. AND because my wife was home looking after our 2 year-old, but needed to co-sign the papers, he personally escorted me home to get her signature (a 1 hour round trip for Kerry), so that I was able to take the car that night. Amazing.

Great, friendly service

Anthony was very helpful

Everyone was courteous, professional and was able to answer all of my questions and concerns, explaining everything in detail. They made the whole process easy and quick. I highly recommend using Riverhead Toyota.

Fast, thorough and reassuring!

Eddy My service advisor was great.

We went in as a family searching for my fathers dream truck. Craig the manager of pre-owned vehicles was very kind, straightforward and helpful. We walked out with my fathers dream tacoma and he loves it. We definitely will recommend Riverhead Toyota to everyone!

We had a wonderful experience with our salesman Dan. He was not pushy very helpful and got us the car we needed with the bells & wistles.

My husband and I have bought our used cars from Ali at Riverhead Toyota for the past 15 years. He Is very honest and always gives us a good deal, and we recommended him to friends as well.

I am a loyal Riverhead Toyota customer and am disgusted with their lack of loyalty to me. I’ve leased Toyotas for the past 6 years. Lease agreement includes free service and when I scheduled my oil change, they wanted to charge me over $85.00. My mother was gravely ill so I moved to be closer to her. As a result, was 2,000 miles over the service time. Instead of giving me the oil change anyway, service manager told me I would only get it free if I talked with my sales agent and renewed m lease—6 months early!! I refused and said if you don’t give me a free oil change, I will never do business with Riverhead Toyota again. Service manager said he would have my sales agent, Marshall, contact me; he never did. The lack of customer appreciation is appalling. Riverhead Toyota has lost me as a customer.

My new car was available much sooner than expected . After just one day, so far so good! This is my second new car from Riverhead Toyota.

Russel accommodated my needs perfectly. I did not feel pushed into making a decision. Pleasant experience

Russell was great from start to finish. Great communication from him and Toyota. Fastest, smoothest car transaction I’ve experienced. And so far they have followed up to make sure I’m happy with everything.

Toyota tiene un Excelente servicio de garantía en fábrica bajo mi experiencia, completamente lo recomiendo, gracias Toyota seguiré siendo cliente activa

8000 over sticker is a little obsessive! Went to smithtown Toyota for 2500 over on my Sequoia. The car wash is good though

La antenccion excelente lo mejor Me entregaron el carro muy rápido no tuve que esperar casi nada 👍

Only reason I'm giving two stars instead of one is that service guy (James) was reasonably communicative. I've tried my best to avoid taking my vehicle here for service because... play stupid games, win stupid prizes. This experience was no exception. My shop of choice hit a dead end with diagnosing an electrical issue with my vehicle, and I was told to tow it to the dealer. They were friendly and flexible with me over the phone when I called to set up the appointment. Reader, have you ever been called before an issue with the vehicle is determined, not given an hourly labor rate or parts rate, and told you need to confirm that you will pay a grand total before the work is actually done and the parts and labor are thoroughly accounted for? If not, take your car to Riverhead Toyota Service for the full experience. You won't forget it. I (stupidly) confirmed I would cover the $990 bill before the mechanic even lay hands on the issue at hand, with James saying the job would take 5 hours. Two hours later he calls me to tell me the vehicle was repaired and that it took the full 5 hours. Once I picked up the vehicle, the invoice gave no accounting for hourly rate, how many hours the work actually took. They also charged a random "shop fee" (???) and left the gas tank COMPLETELY EMPTY (it had a little less than 1/4 tank when it was towed there). Worst $1100 I ever spent. Merry Christmas indeed.

Why did I take my car in for recalls and still having warnings when I start my car?

Professional service and nice people.

Love riverhead toyota. Eddy Gonzales is my Latino angel. Always takes care of me, and I even get chocolate chip cookies while I wait! Great service dpt!

I worked with Kerry and Camille who was very helpful and knowledgeable. We had an idea of what we wanted to spend and Kerry was able to make it happen. We shopped around at a few other Toyota dealerships and Riverhead was the most accommodating and offered the best prices.

I have been using Riverhead Toyota for the past 15 years. My salesman Charles has been my go to guy for all my family and friends. Charles is second to none! He is much more than a salesman, he has become a friend! He hides from no one after a sale because he always does the right thing!

Been dealing with Riverhead Toyota since 2000, always a pleasure, efficient , and reasonably quick!

The service department is very organized and well run. The personnel are friendly and knowledgeable. The time estimate for the service was very close to the actual time. My wife and I were very pleased!